Terms of stay
In effect from 1 September 2026
These terms apply to stays at Psí hotel Chýně. Here it is in black and white what we agree on: what the stay costs, how payment works, what applies to cancellations, and what your dog needs to bring. It describes how the hotel actually works, not generic phrases.
Who provides the service
The stay is provided by Eva Jehlíková, Březová 244, 253 03 Chýně. You can call 318 318 945 or write to info@psihotelchyne.cz. Business ID (IČO) of the operator: 73406155. The operator is not a VAT payer.
What the service covers
What the service coversPsí hotel Chýně provides dog boarding in a family house with a garden, with no kennels or cages. Your dog is part of the normal household routine: they have their own bed, go on walks, and keep the routine they are used to. We deliberately keep capacity small, caring for only a few dogs at a time.
How booking works
A booking is not created simply by submitting the form. The procedure is always the same:
- You send a non-binding enquiry with dates and the number of dogs. The form immediately shows if there is availability for those dates.
- We get back to you within 24 hours to confirm whether we can hold the dates.
- Before the first stay we are happy to meet for a free meet-and-greet if you would like to; the handover protocol with your dog's details is filled in at the latest when you drop them off.
- The booking becomes binding once we confirm the dates with you. From that moment the dates are yours and we no longer offer them to anyone else.
Prices
Prices are public and apply for every 24 hours of stay; they include the care specified for the selected option. Apart from the surcharges and costs described below, nothing further is added to the price.
| Option | Price per 24 hours |
|---|---|
| Classic | 550 Kč |
| Premium | 650 Kč |
| Suite | 1 000 Kč |
| VIP | 2 200 Kč |
For Suite, the listed price covers two dogs from one household in a shared space. For VIP, the price covers one dog or two dogs from one household. For the other options, the price is per single dog; a second dog during the same dates counts as an additional stay. The meet-and-greet is free.
The following surcharges are added to the stay price:
- Christmas and New Year (23. 12. to 1. 1.): 200 Kč per dog and per day; during this period we offer Premium only, with no daycare or walks.
- A medium dog (10 to 20 kg) 100 Kč, a large dog (20 to 30 kg) 200 Kč, and a giant dog (over 30 kg) 400 Kč per day; a small dog up to 10 kg has no surcharge.
- An unspayed bitch in heat during the stay: 100 Kč a day, one pair of panties for the whole stay by her size (small 100 Kč, medium 120 Kč, large 140 Kč, giant 180 Kč) and pads at 5 Kč each, 1 to 3 a day as she needs them. If the owner brings their own panties and pads, nothing about the heat is charged.
- A handover or collection outside the hours 07:00 to 20:00: 200 Kč for each handover and each collection separately.
- A WhatsApp video call (5 to 10 minutes) on request: 50 Kč per call.
Outside the stated Christmas period, the VIP tier includes the other surcharges and video calls in the stay price.
How time is calculated
The stay runs in 24-hour periods from the moment you drop off your dog. If you pick them up a bit later, the first 60 minutes are not charged; for longer overruns, day care is charged until 20:00, and after 20:00 another full day. Drop-off and pick-up times are agreed in advance.
Day care and walks
Day care is a stay of up to 12 hours with no overnight. Those 12 hours are a hard limit, not a guide: if you collect your dog later, the 24-hour stay price applies. The 60-minute tolerance described above applies to multi-day stays only and not to day care.
A walk without a stay is a 1-hour walk for at most 2 dogs at a time, and we offer it in Chýně only; we have no car and go on foot. For a stay or for day care you can bring your dog from anywhere.
Cancellations and no-shows follow the same rules as a stay, except that the price of the booked service takes the place of the price of the first day.
Payment
PaymentPayment is in cash or by transfer from a mobile banking app; we have no card terminal. The full amount is paid when you drop your dog off. For a stay starting more than a month after the booking is confirmed, we collect a deposit of 30 % of the price, due within 7 days of confirmation; the rest is paid when you drop your dog off. Payment details will be sent when the booking is confirmed.
Cancellation
You can cancel a confirmed booking at any time, just call or write to us. Because we keep a small capacity, a late cancellation means a vacant spot we can no longer offer to someone else. Therefore, the following applies:
- Cancellation 7 or more days before the start: free of charge, you pay nothing.
- Cancellation less than 7 days before the start: 50 % of the price of the first day of the stay.
- No-show without notice: 100 % of the price of the first day of the stay.
The price of the first day means the price for all dogs listed in the booking for the selected stay option, without the seasonal surcharge. For a booking with a deposit the following applies instead: cancellation more than a month before arrival = the deposit is refunded in full; with a later cancellation or a no-show the deposit is forfeited and nothing more is charged.
If we ever have to cancel a stay ourselves, for example due to illness, we will inform you as soon as possible, refund everything you have paid so far, and help you find a replacement.
Drop-off and pick-up
Drop-off and pick-upWe answer the phone every day from 07:00 to 20:00, and dogs are dropped off and picked up during those same hours.
These are not the opening hours of a shop: every stay and every handover time is agreed in advance, so please do not come without calling first. A handover outside those hours can be arranged for a surcharge of 200 Kč, charged separately for each drop-off and each pick-up.
Drop-off and pick-up times are agreed in advance and we stick to them. If you are delayed, please let us know. If your dog is not picked up within 24 hours after the agreed time and we cannot reach you, we will continue caring for them and charge the stay price for additional days.
What to bring for your dog
Without these, the stay either cannot start or will cost more than necessary:
- vaccination card with a valid rabies vaccination
- food for the entire stay that your dog is used to
- their own bed or blanket so they have a familiar scent around
- a leash and collar or harness
- medication with a dosing schedule, if your dog takes any
If food runs out or is missing
If food runs out or is missingFood is supplied by the dog owner. If you do not bring it or it runs short during the stay, we will buy extra and charge the actual purchase price with no markup. Sudden changes in food are not good for a dog, so this is an emergency solution, not standard practice.
Damage caused by a dog
The dog owner is responsible for any damage caused by their dog during the stay. This applies to home and garden equipment, items of other guests, as well as harm to the health of a person or another dog. We will calculate the damage based on actual repair or replacement costs and document it.
Dog health
Dog healthWe only accept dogs that are healthy and have a valid rabies vaccination. If your dog becomes unwell during the stay, we will contact you to agree on next steps. If we cannot reach you and the condition requires immediate care, we will take the dog to the vet ourselves. Veterinary costs are covered by the owner.
When we cannot accept a dog
We cannot accept a dog if they:
- lack a valid rabies vaccination,
- show signs of illness or parasites,
- are aggressive towards people,
- are aggressive towards other dogs and the stay is not the exclusive VIP, when no other dog is in our house,
- have a history of attacking or biting a person or another dog and we cannot ensure their stay is safe.
This is for the safety of our other guests and ourselves. If this only becomes apparent upon drop-off, the booking is cancelled and the same rules apply as for cancellation less than 7 days before the start. Before confirming the booking, we may ask for a meet-and-greet if we need to check the dog's behaviour or how they get along with other dogs in advance; it is free and non-binding. If it becomes apparent during the stay that the owner concealed substantial information about the dog's temperament or provided false information about it and the stay cannot be safely completed as a result, we will end the stay, charge for the days already used and refund the rest of the price.
Personal data
We handle data from the enquiry form according to our privacy policy. We share them with nobody and do not track you across the site.
If we cannot agree
Please write or call us first, most things are settled in one phone call.
If we cannot agree, you have the right to an out-of-court settlement of a consumer dispute. The body in charge is the Czech Trade Inspection Authority, www.coi.cz; a proposal is filed at adr.coi.cz. The proceedings are free for you and do not close the way to a court.
Validity
These terms apply to bookings confirmed from the effective date stated above. If we change them, the changes do not apply to already confirmed stays. Individual arrangements can be made; anything agreed beyond these terms will be recorded in the handover protocol.
More frequently asked questions
How does the first stay work?
If you would like to, we first meet for a short free meet-and-greet - you get to know us and the place, we get to know your dog and their habits. The handover protocol covering feeding, walks and your vet's contact is filled in either then or when you drop your dog off. You are welcome to book the stay straight away.
Will I know how my dog is doing?
With Premium, Suite and VIP we send a short message with a photo from a walk or the garden every day. With VIP you can swap it, at an agreed time, for a WhatsApp video call, so you both see and hear your dog.
Do you accept puppies, senior dogs, and dogs taking medication?
Yes, we take all of them. Even a puppy needs a vaccination card with a valid rabies vaccination; no dog is exempt from that rule. For senior dogs we adjust the pace and length of walks, and they spend more time resting quietly. We give medication according to the schedule we write into the handover protocol along with your vet's contact details; please bring it in its original packaging with clear dosage instructions.
Do you accept females in heat?
Yes, and it is no trouble for us. We only ever had bitches at home, so we have years of experience with heat and we know how to arrange the stay so it stays calm for everyone. That is why the form asks whether the dog is male or female, and for a female whether she is in heat or you expect it during the stay: the estimate then shows a range that includes the surcharge, the panties and the pads. Bring your own panties and pads and you pay nothing for the heat.
Do you also board cats?
Cats do not stay with us - we are a facility for dogs. But that doesn't mean we'll turn you away: we can arrange cat boarding at another facility right in Chýně. Get in touch and we will organize it for you.
Who do you not accept?
Dogs aggressive towards people, for safety reasons. And a dog who has a history of attacking or biting a person or another dog and whose stay we cannot ensure is safe. A dog who cannot stand other dogs we take only for the exclusive VIP stay, because otherwise dogs regularly mingle in our home and garden. And any dog without a valid rabies vaccination documented in a vaccination card. Otherwise, we are open to anyone.
How much does dog boarding cost?
Prices vary depending on the room option and the length of stay. You can find the full overview in the price list.
How far in advance should I get in touch?
The sooner the better, especially for summer holidays, Christmas, and New Year - those fill up first. However, we have a small capacity and dates sometimes free up, so it is always worth trying even at the last minute. The form will immediately show if your dates are available.
Will you look after a dog just during the day, without staying overnight?
Yes, daycare up to 12 hours costs 300 Kč. Your dog arrives in the morning and you pick them up in the afternoon. However, that limit is a hard cut-off, not a rough guide: if you pick up your dog even a minute late, the 24-hour stay price applies, starting from 550 Kč. The 60-minute grace period for multi-day stays does not apply to daycare.
Will you walk a dog that is not staying with you?
Yes. A one-hour walk costs 250 Kč per dog and we take at most 2 dogs at a time. However, we offer dog walking in Chýně only: we do not have a car and walk on foot, so we cannot commute to surrounding villages. For stays and daycare, we accept dogs from anywhere, as long as you bring them to us.